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What You Agree To When You Use w100

Using w100 means accepting these terms, and they exist to keep your account and your experience straightforward. Access to our platform, including deposits via bKash, Nagad, and Rocket, depends on whether online gaming is permitted under your local law and whether you are in…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated when needed
w100 What You Agree To When You Use w100
HOW WE HANDLE YOUR DATA

Account Security and Your Information

We take the security of your account and personal data seriously. Your login is protected by OTP verification sent to your registered mobile number — each session requires you to confirm via that one-time code before access is granted. We do not store your bKash, Nagad, or Rocket PIN; wallet authentication happens within your own payment app. Data we hold — your name, contact details, verification documents, and transaction history — is used only for account management, payment processing, and fraud prevention. You can request a copy of the data we hold on you by contacting support with your account ID.

OTP Login Security

Every login triggers an OTP to your registered mobile number. No session opens without that confirmation, keeping your account accessible only to you.

Payment Data

We never store your bKash, Nagad, or Rocket PIN or wallet credentials. Payment authentication stays inside your wallet app at all times.

Data Access Requests

You can request the personal data we hold on your account. Contact support with your account ID and we will prepare your data summary within a reasonable timeframe.

Retention and Deletion

Account data is retained for the period required by applicable rules. Once that period ends and your account is closed, we remove personal data that no longer needs to be kept.

LEGAL CONTACT PATHS

Reach Us About Terms or Account Issues

If something in these terms is unclear, or you need to raise a dispute about your account or a transaction, our support team is the right first stop. We handle account-level queries, payment references, and verification questions directly. Reach out through the channels below and give us your account ID so we can pull up the relevant record without delay.

Live Chat Start a chat from the w100 site. Give your account ID and describe the issue — our team will pull up your record and respond during support hours.
Email Support Send your query to our support address. Include your registered mobile number and a brief description of the legal or account matter you need resolved.
Help Centre Our help section covers common account, eligibility, and payment questions. Check there first for standard terms explanations before raising a direct ticket.

Common Questions About Our Terms

These are the questions we get most often about account eligibility, data, and how our legal terms work in practice.

You can open an account if online gaming is lawful in your region and you meet our age and eligibility requirements. Access depends entirely on your local law — check before you register.

Our terms are governed by the jurisdiction under which w100 operates. However, your local law also applies to your access. If there is a conflict, local rules on eligibility take precedence for you.

We can update the terms at any time. Material changes are flagged on the site. The revised version takes effect on the publication date, and continued use of your account counts as acceptance.

Contact support with your account ID and the transaction reference from your wallet app. We check our payment records first and, if needed, follow up with the payment provider on your behalf.

We hold your registration details, verification documents, and transaction history. You can request a copy by contacting support with your account ID. We use this data only for account and payment purposes.

We retain your data for the period required by applicable record-keeping rules. Once that period ends, personal data that no longer needs to be held is removed from our systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.